Welcome to Chartered institute of Customer Management
CICM offers various services from internationally accredited Academic and Professional Qualifications, Research, Mystery Shopping to Customer Service and Call Centre Audits among others.
Most Popular Courses
CICM offers globally recognised certification and professional programs to equip individuals with the skills and professional recognition they need to really drive sales through services excellence in their organisations.
Certified Customer Service Practitioner CCSP
The CCSP program focuses on training customer service practitioners on how to deliver high quality products and services to the customers of their organisation.
Certified Call Centre Practitioner CCCP
CCCP trains call center professionals how to answer inquiries and help solve product issues for consumers and clients over the phone. Candidates learn key customer service skills, business operations, professional communication and management skills.
Certified Trainer CT
The Certified Trainer (CT) is one of our "train-the-trainer" program that prepares, educates, qualifies, and certifies candidates on key skills required to conduct effective training and knowledge transfer.
Diploma Customer Experience Manager CXM
CEM or CXM involves collection of processes a company uses to track, oversee and organize every interaction between a customer and the organization throughout the customer lifecycle.
Diploma in Call centre Management
Handling customers over the phone requires many skills, including verbal communication skills, proper telephone etiquette, problem resolution, escalation and active listening skills.
Diploma in Digital Marketing DM
This comprehensive course teaches key digital marketing skills required for the modern workplace. Learn Google Ads, social media marketing and SEO, Google Analytics, mobile marketing and much more