Products & Services

Satisfaction - Trust - Positivity

We offer a wide range of Products & Services

Awards

CICM conducts regional service excellence awards meant to recognize organisations that are excellence in customer service.

Corporate Training

We support corporates with the best practice knowhow, education, certification, and practical support through our customised and industry sought customer experience and contact center trainings.

Academic & Certification Programmes

CICM provides the best accredited academic and certification programs.

Accredited courses with CICM

Earn A certficate or Diploma To Boost Up Your Skill.

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Course 1

CERTIFIED CUSTOMER SERVICE PRACTITIONER

The CCSP program focuses on training customer service practitioners on how to deliver high quality products and services to the customers of their organisation.

Certificate in Customer management

3 modules - 3 months
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Course 2

Certified Call Centre Practitioner

CCCP trains call center professionals how to answer inquiries and help solve product issues for consumers and clients over the phone. Candidates learn key customer service skills, business operations, professional communication and management skills.

Certifcate in Call centre management

3 modules - 3 months
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Course 3

Certified Trainer

The Certified Trainer (CT) is one of our "train-the-trainer" program that prepares, educates, qualifies, and certifies candidates on key skills required to conduct effective training and knowledge transfer.

Certificate in Training

3 modules - 3 months
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Course 4

Certified Digital Marketer

Master the basics of digital marketing with our digital marketing course. There are several modules to explore, all created by industry experts and trainers, packed full of practical exercises and real-world examples to help you turn knowledge into action.

Certificate in Digital Marketing

3 modules - 3 months
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Course 5

Diploma Customer Experience Management

CEM or CXM involves collection of processes a company uses to track, oversee and organize every interaction between a customer and the organization throughout the customer lifecycle.

Diploma in Customer Experience Management

13 modules - 18 months
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Course 6

Diploma in Call centre Management

Handling customers over the phone requires many skills, including verbal communication skills, proper telephone etiquette, problem resolution, escalation and active listening skills.

Diploma in Call centre Management

13 modules - 18 months
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Course 5

Diploma in Digital Marketing

This comprehensive course teaches key digital marketing skills required for the modern workplace. Learn Google Ads, social media marketing and SEO, Google Analytics, mobile marketing and much more.

Diploma in Digital Marketing

13 modules - 18 months
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Why Our Courses

Grow your knowledge and stay ahead of your competition

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Affordable Pricing

Our programs are affordable with convenient payment terms to allow more students to benefit.

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Trusted Knowledge

CICM only provides the best accredited programs. These are conducted by renowned experts and industry leaders.

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Anytime, Anywhere

Feel free to enroll in any of our certification programs or diploma courses anytime from anywhere in the world.

Some Feedbacks

What people are saying

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" I would recommend CICM courses to all those that have customer experience at heart and aspire to grow their career while positively impacting on business returns. "
Audrey Mamhiyo
Audrey MamhiyoQuality Assuarance Manager CBZ Contact Centre
"I am happy to be a Certified Customer Experience Practitioner, Certified Call Centre Manager and trainer through CICM. These have helped me in my career and l was awarded the Best Contact Centre Manager of 2020"
Kirsty Gavaza
Kirsty GavazaContact Centre & Digital Marketing Manager CBZ

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