Products & Services
Satisfaction - Trust - Positivity
We offer a wide range of Products & Services
Awards
CICM conducts regional service excellence awards meant to recognize organisations that are excellence in customer service.
Corporate Training
We support corporates with the best practice knowhow, education, certification, and practical support through our customised and industry sought customer experience and contact center trainings.
Academic & Certification Programmes
CICM provides the best accredited academic and certification programs.
Course 1
CERTIFIED CUSTOMER SERVICE PRACTITIONER
The CCSP program focuses on training customer service practitioners on how to deliver high quality products and services to the customers of their organisation.
Course 2
Certified Call Centre Practitioner
CCCP trains call center professionals how to answer inquiries and help solve product issues for consumers and clients over the phone. Candidates learn key customer service skills, business operations, professional communication and management skills.
Course 3
Certified Trainer
The Certified Trainer (CT) is one of our "train-the-trainer" program that prepares, educates, qualifies, and certifies candidates on key skills required to conduct effective training and knowledge transfer.
Course 4
Certified Digital Marketer
Master the basics of digital marketing with our digital marketing course. There are several modules to explore, all created by industry experts and trainers, packed full of practical exercises and real-world examples to help you turn knowledge into action.
Course 5
Diploma Customer Experience Management
CEM or CXM involves collection of processes a company uses to track, oversee and organize every interaction between a customer and the organization throughout the customer lifecycle.
Course 6
Diploma in Call centre Management
Handling customers over the phone requires many skills, including verbal communication skills, proper telephone etiquette, problem resolution, escalation and active listening skills.
Course 5
Diploma in Digital Marketing
This comprehensive course teaches key digital marketing skills required for the modern workplace. Learn Google Ads, social media marketing and SEO, Google Analytics, mobile marketing and much more.
Why Our Courses
Grow your knowledge and stay ahead of your competition
Affordable Pricing
Our programs are affordable with convenient payment terms to allow more students to benefit.
Trusted Knowledge
CICM only provides the best accredited programs. These are conducted by renowned experts and industry leaders.
Anytime, Anywhere
Feel free to enroll in any of our certification programs or diploma courses anytime from anywhere in the world.
Some Feedbacks
What people are saying
" I would recommend CICM courses to all those that have customer experience at heart and aspire to grow their career while positively impacting on business returns. "
"I am happy to be a Certified Customer Experience Practitioner, Certified Call Centre Manager and trainer through CICM. These have helped me in my career and l was awarded the Best Contact Centre Manager of 2020"
