Welcome to the
Chartered Institute of
Customer Management

Customer Relation Skills
to Boost Up Your Business

Get to know the crew
Behind The Scenes

We developed our Customer Management qualification to equip service

staff and executives in industry with modern service skills to enhance their

performance and management of the service sector.

About the
Institute

Chartered Institute of Customer Management is a global customer service and call centre organisation currently represented in three continents through its global implementation and certification partnership network. CICM aims to inspire the achievement of the highest standards of professionalism in all aspects of customer service in every international market.

Our Services

We offer various services from internationally accredited Academic and Professional Qualifications,
Research, Mystery Shopping to Customer Service and Call Centre Audits among others.

13+

Countires present

230+

Corporate clients

567+

Researches completed

2513+

Students

Most
Popular
Courses

We offer globally recognized certification and professional programs to equip individuals with the skills and professional recognition they need to really drive sales through services excellence in their organizations.

Tell us a little about yourself and we’ll help with the rest. Our convenient online application tool only takes 10 minutes to complete.

After you submit your application, an admissions representative will contact you and will help you to complete the process.

Once you’ve completed your application and connected with an admissions representative, you’re ready to create your schedule.

News & Events

Are you ready to take the next step toward your customer management career?

Are you ready to take the next step toward your customer management career?