+267 761 90685 info@cicmaglobal.com
Satisfaction · Trust · Positivity
Global Leader in CX Training

Elevating Customer Experience Worldwide

Internationally accredited qualifications and professional certifications advancing service excellence across three continents.

Explore Programs About CICM
Professional Development

Internationally Accredited Certifications

Advance your career with globally recognized customer experience qualifications from Africa's leading professional body.

View Certifications Get Started
Annual Awards Ceremony

Service Excellence Awards

Recognizing organizations and individuals excelling in customer service delivery across Africa.

Learn More Contact Us
13+
Countries Present
230+
Corporate Clients
567+
Researches Completed
2513+
Students Certified
About the Institute

Who We Are

Chartered Institute of Customer Management is a global customer service and call centre organisation currently represented in three continents through its global implementation and certification partnership network. CICM aims to inspire the achievement of the highest standards of professionalism in all aspects of customer service in every international market.

Learn More About CICM

Our Mission

To advance the practice of customer management, develop people, standards, call centre industry, and promote excellence in service delivery.

Our Vision

CICM aims to inspire the achievement of the highest standards of professionalism in all aspects of customer service in every international market.

What We Offer

Our Services

Customer Service Training

We developed our Customer Management qualification to equip service staff and executives in industry with modern service skills to enhance their performance and management of the service sector.

Learn More

Contact Centre Training & Audits

We developed our Call Centre Management qualification to equip Call Centre Managers and executives with relevant skills to manage and coordinate call centre activities and staff.

Learn More

Research & Mystery Shopping

We provide relevant and objective customer experience research to help organizations track and monitor key performance metrics such as brand health status and customer satisfaction.

Learn More
Upcoming Event

Don't Miss This

9th Annual African Customer Experience Conference & Awards
--Days
--Hours
--Mins
--Secs
Featured Event

9th Annual African Customer Experience Conference & Awards

Connect & Thrive: The Digital Experience Revolution

Join Africa's premier customer experience event bringing together CX leaders, practitioners, and innovators from across the continent. This year's theme explores the digital transformation of customer experiences and how organizations can connect and thrive in an increasingly digital world.

Date26-28 August 2026
VenueProtea Hotel Johannesburg Balalaika Sandton
  • Keynote presentations from industry leaders
  • Interactive workshops and panel discussions
  • Networking opportunities with CX professionals
  • Service Excellence Awards ceremony
  • Exhibition showcasing latest CX technologies
View Details Enquire
Certification Programs

Globally Recognized Certifications

We offer globally recognized certification and professional programs to equip individuals with the skills and professional recognition they need.

CCXP 5 Months

Certified Customer Experience Professional

The CCXP certification is a globally recognized credential that encompasses a core set of customer experience (CX) competency area...

Learn More
CXM 4 Months

Certified Customer Experience Manager

The CXM certification is a recognized professional credential that validates an individual's expertise in customer experience mana...

Learn More
CCCP 3 Months

Certified Contact Centre Practitioner

CCCP trains call centre professionals how to answer inquiries and help solve product issues for consumers and clients over the pho...

Learn More
CCSC 3 Months

Certified Customer Success Champion

Customer success goes beyond traditional customer support by being strategic and outcome oriented. The CCSC program focuses on pro...

Learn More
View All Certifications
Get Started

How to Apply

1

You Apply

Tell us a little about yourself and we'll help with the rest. Our convenient online application tool only takes 10 minutes to complete.

2

We Connect

After you submit your application, an admissions representative will contact you and will help you to complete the process.

3

You Get Ready

Once you've completed your application and connected with an admissions representative, you're ready to create your schedule.

Apply Now
Testimonials

What Our Students Say

"Everything that I learned at CICM really helped put me above the competition in the field of customer management."

T
Tracy LoverenCX Professional

"The CCXP certification opened doors I never imagined. CICM's training is world-class and truly transformative."

J
James MoyoContact Centre Manager

"CICM provided me with the skills and confidence to lead customer experience initiatives at a strategic level."

S
Sarah NdlovuCX Director

Ready to Elevate Your Customer Management Career?

Join thousands of professionals across 13+ countries who trust CICM Global.

Explore Courses Join CICM
CICM
CICM SupportOnline
Hello! Welcome to CICM Global. How can we help you today?
Email