Welcome to Chartered institute of Customer Management
Our Services
CICM offers various services from internationally accredited Academic and Professional Qualifications, Research, Mystery Shopping to Customer Service and Call Centre Audits among others.
Customer Service Training
We developed our Customer Management qualification to equip service staff and executives in industry with modern service skills to enhance their performance and management of the service sector.
Call Centre Training & Audits
We developed our Call Centre Management qualification to equip Call Centre Managers and executives with relevant skills to manage and coordinate call centre activities and staff.
Research & Mystery Shopping
We provide relevant and objective customer experience research to help organisations track and monitor key performance metrics such as brand health status and customer satisfaction.
Most Popular Courses
CICM offers globally recognised certification and professional programs to equip individuals with the skills and professional recognition they need to really drive sales through services excellence in their organisations.
Certified Customer Service Practitioner CCSP
The CCSP program focuses on training customer service practitioners on how to deliver high quality products and services to the customers of their organisation.
Certified Call Centre Practitioner CCCP
CCCP trains call center professionals how to answer inquiries and help solve product issues for consumers and clients over the phone. Candidates learn key customer service skills, business operations, professional communication and management skills.
Certified Trainer CT
The Certified Trainer (CT) is one of our "train-the-trainer" program that prepares, educates, qualifies, and certifies candidates on key skills required to conduct effective training and knowledge transfer.

Diploma Customer Experience Manager CXM
CEM or CXM involves collection of processes a company uses to track, oversee and organize every interaction between a customer and the organization throughout the customer lifecycle.
Diploma in Call centre Management
Handling customers over the phone requires many skills, including verbal communication skills, proper telephone etiquette, problem resolution, escalation and active listening skills.
Diploma in Digital Marketing DM
This comprehensive course teaches key digital marketing skills required for the modern workplace. Learn Google Ads, social media marketing and SEO, Google Analytics, mobile marketing and much more
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The Customer Magazine of 2022 presents to You :
The CICM team is a well renowned community of excellence.

Challenges affecting most businesses in Customer Experience
There are several challenges affecting most businesses. Some of the


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Most Popular Stories
The Customer Magazine of 2022 presents to You :
The CICM team is a well renowned community of excellence.

Challenges affecting most businesses in Customer Experience
There are several challenges affecting most businesses. Some of the
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