Chartered Institute of Customer Management
Chartered Institute of Customer Management is a global customer service and call centre organisation currently represented in three continents through its global implementation and certification partnership network. CICM aims to inspire the achievement of the highest standards of professionalism in all aspects of customer service in every international market.
To advance the practice of customer management, develop people, standards, call centre industry, and promote excellence in service delivery.
CICM aims to inspire the achievement of the highest standards of professionalism in all aspects of customer service in every international market.
Developing standards for the call centre and customer service industry.
Ensuring members conduct themselves with utmost professionalism.
Annual Customer Service Excellence Awards recognizing the best.
Positioning at the forefront of development and progress.
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