Events

No live event is open for registration right now — browse our recent conferences and awards below.

Our Track Record

Recent Events

A look back at the conferences, summits and awards CICM has hosted across the region.

9th Annual African Customer Experience Conference & Awards

Held

Connect & Thrive: The Digital Experience Revolution

9th Annual African Customer Experience Conference & Awards

26-28 August 2026 Protea Hotel Johannesburg Balalaika Sandton

Join Africa's premier customer experience event bringing together CX leaders, practitioners, and innovators from across the continent. This year's theme explores the digital transf…

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Botswana Customer Experience Master Class

Held

From Intention to Instinct

Botswana Customer Experience Master Class

10-11 September 2026 Travel Lodge

• 2 full day training sessions • Health breaks including Morning and afternoon refreshments • Certificate of participation • Networking braai and cocktail evening of day 2

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