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CICM Global announces its new Board of Directors — meet the team on our Board page. Registrations are open for the next African Customer Experience Conference & Awards. Explore our globally recognised customer management certifications. CICM Global announces its new Board of Directors — meet the team on our Board page. Registrations are open for the next African Customer Experience Conference & Awards. Explore our globally recognised customer management certifications.

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Recent Events

A look back at the conferences, summits and awards CICM has hosted across the region.

Botswana Customer Experience Symposium and Launch of the Botswana Customer Satisfaction Index

Held

Beyond the Diamond

Botswana Customer Experience Symposium and Launch of the Botswana Customer Satisfaction Index

8 October 2026 AVANI Gaborone Resort & Casino

A historic milestone establishing Botswana’s first national benchmark for customer satisfaction across industries. The Botswana National Customer Satisfaction Index launch creates …

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