Botswana Customer Experience Symposium and Launch of the Botswana Customer Satisfaction Index

Botswana Customer Experience Symposium and Launch of the Botswana Customer Satisfaction Index

A historic milestone establishing Botswana’s first national benchmark for customer satisfaction across industries. The Botswana National Customer Satisfaction Index launch creates a data‑driven foundation for future policy, investment, and service transformation enabling Botswana to shift from anecdotal CX improvement to measurable, trackable national progress.