Our Team
Service with a smile.
Meet The Group
Ricky Harris
Chief Executive Officer
Seasoned research professional with 6+ years of experience in designing and managing research projects for private sector and NGOs. Expertise in data-driven decision making, product innovation, and market impact analysis. Skilled in M&E surveys, customer service, brand management, and marketing strategy. Committed to fostering growth and maximizing ROI in both private and public sectors.
Contacts:
Daisy Muvadi
Regional Research & Development Officer
Seasoned Chief Digital Innovation and Product Development professional with 10+ years of experience across Telecom, Technology, and Banking sectors. Specializes in B2B and B2C environments, focusing on brand growth strategy, marketing, and business development. Proven track record in driving new business through strategic partnerships and excellent customer service.
Contacts:
Tinashe Karimanzira
Marketing & Events Officer
Fascinated by the intricacies of consumer behavior, I thrive on the challenge of optimizing marketing strategies to appeal to both rational and irrational decision-making processes. My passion lies in elevating customer service standards and delivering exceptional experiences. As a mother and a professional, I value connecting with others, exchanging diverse perspectives, and building meaningful networks. I’m driven by the constant pursuit of excellence in all aspects of service delivery.
Contacts:
Juliana Nyaundi
Regional Administrator
With over 12 years of experience in strategic planning and business development, he’s passionate about customer service and social impact. He’s also a director at Tech24 Group and the Chartered Institute of Customer Management. A recipient of the Desmond Tutu Leadership Fellowship and other awards, he holds an MBA and continuously seeks to innovate and contribute to his industry and community.
Contacts:
Dr. Rinos Mautsa
Executive Director
Training and Marketing Administrator at Chartered Institute of Customer Management (CICM) in Gaborone, Botswana. Serving in this full-time role since June 2021. Known for innovative approaches, excellent interpersonal skills, and strong organizational abilities. Contributes to CICM’s mission by effectively managing training programs and marketing initiatives. Demonstrates adaptability and creativity in meeting the evolving needs of the customer management industry.
Contacts:
Hellen Madondo
Botswana Administrator
With a Master’s in Commerce, an Honours Degree in Accounting, and CGMA qualification, she brings expertise in financial operations, budgeting, and compliance. Her Diploma in Customer Service Management from the Chartered Institute of Customer Management enhances her industry-specific skills.
Contacts:
Belinda Imbayago
Finance & Administration
A dynamic professional characterized by:
- Initiative-taking: Proactively identifies opportunities and challenges, often being the first to propose and implement solutions without needing external prompting.
- Resourcefulness: Adept at finding creative solutions to complex problems, leveraging available resources efficiently and thinking outside the box when necessary.
Contacts:
Charlene Chibonda
Regional Manager
With a passion for fostering professional development, Denise delivers engaging training programs that equip individuals with the skills and knowledge needed to excel in customer-centric roles.
Contacts:
Denise Magoronga
Training Officer
Rachel Gomez
Assistant Professor of Philosophy
Seasoned research professional with 6+ years of experience in designing and managing research projects for private sector and NGOs. Expertise in data-driven decision making, product innovation, and market impact analysis. Skilled in M&E surveys, customer service, brand management, and marketing strategy. Committed to fostering growth and maximizing ROI in both private and public sectors.
Contacts:
Franklin Doyle
Assistant Professor of History
Seasoned Chief Digital Innovation and Product Development professional with 10+ years of experience across Telecom, Technology, and Banking sectors. Specializes in B2B and B2C environments, focusing on brand growth strategy, marketing, and business development. Proven track record in driving new business through strategic partnerships and excellent customer service.
Contacts:
Rodney Estrada
Lecturer in Philosophy
Fascinated by the intricacies of consumer behavior, I thrive on the challenge of optimizing marketing strategies to appeal to both rational and irrational decision-making processes. My passion lies in elevating customer service standards and delivering exceptional experiences. As a mother and a professional, I value connecting with others, exchanging diverse perspectives, and building meaningful networks. I’m driven by the constant pursuit of excellence in all aspects of service delivery.
Contacts:
Calvin Foster
Lecturer in Journalism
With over 12 years of experience in strategic planning and business development, he’s passionate about customer service and social impact. He’s also a director at Tech24 Group and the Chartered Institute of Customer Management. A recipient of the Desmond Tutu Leadership Fellowship and other awards, he holds an MBA and continuously seeks to innovate and contribute to his industry and community.
Contacts:
Eva Willis
Assistant Professor of Science and Philosophy
Training and Marketing Administrator at Chartered Institute of Customer Management (CICM) in Gaborone, Botswana. Serving in this full-time role since June 2021. Known for innovative approaches, excellent interpersonal skills, and strong organizational abilities. Contributes to CICM’s mission by effectively managing training programs and marketing initiatives. Demonstrates adaptability and creativity in meeting the evolving needs of the customer management industry.
Contacts:
Hester Cox
Professor of Politics
With a Master’s in Commerce, an Honours Degree in Accounting, and CGMA qualification, she brings expertise in financial operations, budgeting, and compliance. Her Diploma in Customer Service Management from the Chartered Institute of Customer Management enhances her industry-specific skills.
Contacts:
Cordelia Nichols
Assistant Professor of Philosophy
A dynamic professional characterized by:
- Initiative-taking: Proactively identifies opportunities and challenges, often being the first to propose and implement solutions without needing external prompting.
- Resourcefulness: Adept at finding creative solutions to complex problems, leveraging available resources efficiently and thinking outside the box when necessary.
Contacts:
Luke Robertson
Assistant Professor of History
With a passion for fostering professional development, Denise delivers engaging training programs that equip individuals with the skills and knowledge needed to excel in customer-centric roles.
Contacts:
Eleanor Parsons
Lecturer in Philosophy