Annual African Customer Experience Conference and Awards

Event Date:

Event Time:

Event Location:

Phakalane Golf Estate Hotel & Convention Centre Gaborone, Botswana

OVERVIEW

• Government’s Role in Enhancing CX: Discussing the
partnership between
government and businesses in promoting excellent
customer service.
• Data-Driven Decision Making: Highlight the importance
of analytics and big
data in understanding customer behavior and
personalizing experiences.
• Address Cybersecurity Concerns

Event Timelines

Day 1: August 28, 2025

• Morning Sessions: Keynote speeches and panel discussions. • Afternoon Workshops: Interactive sessions focusing on practical CX solutions. • Late Afternoon Ceremony: Honoring the 30 Most Outstanding CX Personalities in Africa (2024).

Day 2: August 29, 2025

• Morning Sessions: Launch of the African CX Index Report and expert panels. • Afternoon Workshops: Interactive sessions focusing on practical CX solutions. • Evening Dinner and Entertainment : The African CX Awards Ceremony, recognizing top-performing compa – nies in customer experience.

SPONSORSHIP PACKAGES

1. Exclusive Sponsor • Investment: BWP 100 000 • Benefits: Naming rights, featured logo placement, speaking opportunity, and dedicated press release.2. Platinum Sponsor Investment: BWP 80 000 Benefits: Prominent logo placement, marketing slot, exhibition space, social media promotion, One VIP ticket.3. Gold Sponsor Investment: BWP 50 000 Benefits: Logo placement, marketing slot, exhibition space, and inclusion in conference materials. 4. Silver Sponsor Investment: BWP 30 000 Benefits: Logo placement, social media marketing and mention in conference program 5. Direct sponsorship for Branding

Partnerships

The conference will be organized in partnership with the Botswana Government and the Botswana Tourism Board. Collaboration with eight different associations from across Africa will enhance the event’s reach and credibility. This conference promises to be a landmark event in the African customer experience landscape, fostering collaboration, innovation, and recognition within the industry.

Investment

Table of 5 – BWP 7 500 Per Person; Table of 10 – BWP 7 000 per person

OVERVIEW

The 2025 Annual African Customer Experience Conference and Awards will behosted by the Chartered Institute of Customer Management in Botswana on August 28-29, 2025. This prestigious event aims to bring together thought leaders, industry experts, and practitioners to discuss the future of customer experience (CX) in Africa. Botswana will be hosting this prestigious event representing the SADC region. The 2026 event will be hosted in East Africa Government’s Role in Enhancing CX: Discussing the partnership between government and businesses in promoting excellent customer service. • Data-Driven Decision Making: Highlight the importance of analytics and big data in understanding customer behavior and personalizing experiences. • Address Cybersecurity Concerns

OBJECTIVES

• Enhance Customer Experience: Foster discussions on innovative strategies and best practices in CX across different sectors. • Recognition: Honor outstanding individuals and organizations contributing to the advancement of customer experience in Africa. • Networking: Create a platform for networking among CX professionals, government officials, and industry stakeholders. • Knowledge Sharing: Launch the African CX Index Report to provide insights into the state of customer experience across the continent.

KEY TOPICS

• Establish Best Practices: Develop and promote a set of best practices for customer experience across various industries in Africa. • Transformative Customer Experience Strategies: Exploring how technology and innovation are reshaping CX. • Cultural Influences on Customer Behavior: Understanding how cultural nuances affect customer expectations and experiences. • Customer Experience Measurement: Tools and methodologies for measuring and improving CX in Africa. • Sustainable Customer Engagement: Strategies for building long-term relationships with customers. • Foster Collaboration: Encourage partnerships between tech providers and customer experience professionals to drive innovation and implementation.

CONFERENCE OUTCOMES

• Increased Awareness: Attendees will gain insights into emerging trends and best practices in customer experience. • Recognition of Excellence: Acknowledgment of the 30 most outstanding CX personalities in Africa for their contributions in 2024. • Networking Opportunities: Establishment of connections among CX professionals and stakeholders across the continent. • Release of the African CX Index Report: Providing a benchmark for CX standards in Africa. Target Market • CX, Marketing and HR Professionals: Managers, Directors, and Executives in customer experience or related roles. • Government Officials: Policymakers and representatives from tourism and consumer affairs. • Academics and Researchers: Individuals involved in customer experience research and education. • Businesses: Organizations interested in improving their customer engagement strategies.

Event Feedback

https://forms.gle/7Wu4XzY469y99mis7

Sorry, this event is expired and no longer available

Event FAQs

Who can attend this event?

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum

How to attend this event?

When is the event?

What is the exact location?

Event Location

Annual African Customer Experience Conference and Awards