Customer Experience Management and Relationship Skills to boost your business and professional profile
Certifications
Our certification courses provide confidence to clients, customers, regulators and other interested parties that your employees and organization has complied with the specific standard, code of conduct or requirements of a leading customer service entity.
Our value proposition is that our certifications verify that you have followed a series of standards and requirements that guarantee that your service is impartial, consistent, reliable and recognized internationally.
Our strict and regular training programmes provide trust and credibility to the certification.
Certification Courses
Students graduated
Sessions held
Certified Customer Experience Professional
(CCXP)
For the industry, the CCXP program encompasses a core set of customer experience competency areas and ensures that certified professionals possess a mastery of standardized disciplines in CX. The result is beneficial to both the individual and the organization and offers a framework for continuous development.
Certified Call Centre Practitioner
(CCCP)
Contact Centre management is a demanding role, requiring regular skills review and development. CCCP program equips contact centre managers and executives with relevant skills to manage and coordinate contact center activity and staff.
Certified Digital Marketer
(CDM)
The goal of CDM is to optimize interactions from the customer’s perspective and foster customer loyalty. To manage the customer experience, a company needs to create a customer-centric digital strategy that encompasses all interaction. This comprehensive digital marketing course, teaches key digital marketing skills required for the modern workplace
Certified Manager
(CM)
Verify your management expertise with our Certified Manager program. The Certified Manager (CM) certification is a professional credentialing program that verifies an individual’s ability to manage and lead with a level of competency.
Certified Customer Success Executive
(CCSE)
The CICM Customer Success Executive program focusses mainly on the role of the customer success executive. You will gain the skills needed to manage customers efficiently and effectively. You will learn how your customers success stories impact business growth and success beyond service delivery and customer experience.
Certified Trainer
(CTT)
The CICM TTT course aims to introduce participants to the theory and practice that under pins effective assessment of learning and work-based practice unravelling a broad range of skills. Participants will leave the course with sufficient knowledge, confidence and skills to effectively design, deliver and assess learning and work-based knowledge, attitudes and skills effectively.
Certified
Consultant
(CC)
The CICM Certified Consultant programme aims to assist prospective consultants to learn new concepts from industry experts, gain foundational understanding of the Customer Experience and Contact Centre Industry and to develop relevant skills to take on consulting projects.
Corporate
In-house & Open Classes
THE LEARNING MODEL
We customize training by gathering client-specific data. Our approach recognizes each organization’s uniqueness.
CICM employs mystery shopping to identify challenges faced by companies and staff. During training, the facilitator reveals these insights to enhance effectiveness and efficiency.
Customer Service Fundamentals
Customer Experience
Customer Relationship Management
Customer Service Skills for Service Proffesionals
Developing Responsible Customer Service Skills
Management & Leadership
Management Development
Supervisory Development
Customer Service Team Goal Setting Management
How to Handle an Underperforming Team
Specialized Customer Service Roles
Key Account Management for Key Account Managers
Call Centre Management
Professional Development & Team Dynamics
Grooming and Etiquette
Professional & Personal Branding
Team Building - Let's Build Effective Teams
Communication Skills for Customer Service Representatives
Building a Customer Focused Strategy
Research Services
Corporate
- Skills Audit
- Customer Journey Mapping
- Customer Experience Surveys
- Employee Satisfaction Surveys
- Brand Audits
- Feasibility Studies
- Concept Test Surveys
- Taste-tests
National
- National Customer Satisfaction Index Report